Refund policy

Thank you for shopping with us. If you're not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging

• Include the receipt or proof of purchase

Certain types of goods are non-returnable, including:

• Perishable goods (e.g. food, flowers)

• Custom or personalised items

• Sale or clearance items (unless faulty)

To initiate a return, please contact our customer service team at rawr.chillioil@gmail.com with your order number and reason for return.

Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

• Shipping costs are non-refundable

• If the item was purchased with a discount or as part of a promotion, only the amount paid will be refunded

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [your email].

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Consumer Guarantees

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.